Shipping Terms
Payment Method
You can select products based on your preferences and place orders using cash on delivery (COD).
For returns, please refer to the mall’s official return agreement.
If you have any questions after receiving the goods, please contact our online customer service in a timely manner. We provide 24/7 customer service support!
Logistics Terms
1. Shipping Costs
Free shipping is available for all orders.
2. Shipping Time
After your order is successfully placed, we will arrange shipment in the order of order placement. The processing and shipping period takes approximately 3 working days. Shipping is not restricted to specific time slots, and we offer delivery services on Saturdays, Sundays, and national holidays.
3. Arrival Time
After the order is shipped, the estimated arrival time is 7–10 working days.
4. Signing Instructions
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When placing an order, please provide a deliverable address and valid contact phone number.
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Upon receiving the goods, please inspect them on the spot: check if the outer packaging is intact, if the quantity of goods matches the order details, and if the shopping list is complete. Do not sign for the goods before inspecting the outer packaging. If the outer box seal is damaged or torn, you have the right to refuse acceptance.
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If you cannot sign in person, please entrust someone else to do so and ensure they follow the above inspection requirements. The courier is only responsible for delivering the item to the designated address; any person at the address (e.g., a receptionist) may sign for it, and we cannot guarantee delivery to a specific individual.
5. Order Modification
For risk control reasons, your order cannot be modified after purchase confirmation. Please ensure you fill in the correct address and phone number when placing the order. We apologize for any inconvenience caused.
6. Stranded Order Handling
Effective immediately, orders that cannot be delivered due to insufficient information will be retained by the courier for 5 days. We will notify you via email; please reply to the email or contact customer service within this period. If no reply is received within 5 days, we will arrange to return the goods to the warehouse and process a refund. We apologize for any inconvenience caused.
Return & Refund Policy
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If the ordered goods are defective, you may request a full refund.
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The methods and conditions for returns and refunds shall be subject to the product-specific rules stated on the sales page and during the ordering process.
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Returned goods must remain in their original condition, including all products, gifts, accessories, packaging, and accompanying documents/materials. If a physical invoice was provided, it must be returned along with the goods. You may also be required to sign a credit note or other documents as required by relevant laws and regulations. Failure to comply may result in refusal of your return or refund request.
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You understand and agree that when we process a refund (for returns, exchanges, unaccepted orders, or contract cancellation/termination), we will handle the necessary documents on your behalf in accordance with relevant laws and regulations, such as invoices or credit notes.
FAQ on Logistics & Delivery
Q1: Can I specify a delivery time when placing an order?
A1: Delivery time varies by the logistics company specified in your order’s shipping information.
Q2: How can I complain about a courier?
A2: You can contact the local service hotline of the logistics company specified in your order’s shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, goods will be delivered within 7–10 working days from the date of shipment (Saturday, Sunday, and national holidays are included for delivery).
Q4: What should I note when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. The recipient has the right to refuse acceptance if the package is damaged.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the item to the designated address; any person at the address (e.g., a receptionist) may sign for it, and we cannot guarantee delivery to a specific individual.
Q6: What if my order was signed for by someone else without authorization?
A6: In this case, please contact the corresponding logistics company using the information in your order’s shipping details and reach out to their local customer service for assistance.
Q7: How can I check the delivery status from the cooperative logistics vendor?
A7: Please track the shipment through the logistics company specified in your order’s shipping information.
If you have any confusion about the above terms or delivery issues, please contact us at service@mail.nicixkes.com. Our customer service team is available 24 hours a day, 7 days a week, to respond to your inquiries online.